What Is Teletherapy?
Teletherapy, also known as telehealth or telemedicine, is a way for therapists to connect with patients and provide assistance remotely. It’s especially effective for providing grief counseling, considering an unanswered call can have a negative impact on a patient’s sadness.
So, how does this form of medical customer service work? Can a therapist really navigate complicated grief over the phone? What about support groups and workshops? Luckily, teletherapy can work with all facets of the counseling process.
It’s supported by software programs.
In a busy practice, you may find yourself struggling to juggle incoming calls, especially if you’re a grief counselor. Grief counseling is a particularly sensitive field and often needs quick responses and rapid customer support. That’s where call center software can assist a grief counseling practice.
Not only can a practice use outbound call center software to schedule calls and check-ins via a predictive dialer, but a patient can also reach out to their grief counselor through interactive voice response (IVR). IVR lets patients input contact information through a call recording and allows them to be routed to the appropriate department more quickly.
Unlike a regular call center, telemedicine doesn’t rely on traditional contact center tactics. Almost all processes are handled virtually or through call center software. This includes live chat, social media, and any inbound or outbound phone call. A call center solution can improve how incoming calls are accepted as well as remove human error.
Maybe someone at the help desk entered the wrong phone number. Perhaps they forgot to get additional information about insurance or the patient’s unique type of grief. Or, maybe, they’re not comfortable with a power dialer and need extra help from streamlined call center software. Whatever the case, in grief therapy, customer relationship management is very important for mental health professionals. It’s critical to rely on a call center solution to ensure the healing process goes smoothly.
It’s more flexible.
If someone is reaching out to a grief counselor because they’ve just lost a family member or experienced another form of complicated grief or trauma, they are possibly experiencing a deep level of depression. Even getting out of bed may seem difficult, let alone seeking grief support services.
Teletherapy allows individuals to go through the stages of grief and the grief process at their own pace while still receiving the grief counseling services they need to forge ahead. It may even be easier for some patients to seek grief counseling when they are able to rely on extra communication channels like live chat and social media.
On top of this, contact center software allows grief counselors to stay appraised of patient progress. For instance, if the type of grief a patient is experiencing is so severe it’s preventing them from attending their virtual grief therapy, a practitioner can spot this and intervene if necessary.
It’s still compassionate.
Even though using a call center tool may seem impersonal, grief therapy that deals with bereavement and complicated grief is almost always immensely personal. A call center solution just streamlines the process for all involved.
You’re still doing the dedicated grief counseling to support your patients. You’re still able to recommend a grief support group. You may even have the potential to set up a virtual support group as part of your grief therapy offerings. You’re simply using a call center solution to make the process easier for those involved. And, of course, you can always continue to offer in-person grief therapy for those unable to adapt to new technologies effectively.
Teletherapy is becoming one of the more popular counseling services for a reason. It’s compassionate, humane, and ultimately, convenient. Teletherapy is adapting to the needs of an incredibly diverse array of patients and allows a practice to reach more people in need than ever before.